Shipping policy

SHIPPING POLICY

Thank you for shopping with RingBrella. Please read this policy carefully before placing your order — by completing a purchase on our site, you confirm that you have read, understood, and agreed to the terms below.

ORDER PROCESSING TIME
Orders are processed within 1–2 business days of purchase, excluding weekends and holidays. This does not apply to pre-order items — see the section below.

PRE-ORDER ITEMS
Some or all items on our site may be listed as Pre-Order. If you purchase a pre-order item, please note:

- You are reserving early access to a limited, upcoming batch of the product before it has been produced.
- Your payment method is charged in full at the time of checkout, not when the item ships.
- The estimated ship date listed on the product page is our best estimate based on our production and shipping partners. Production timelines can shift due to circumstances outside our control.
- Once your pre-order item has been produced, it will be shipped to you within the standard shipping timeframes listed below.
- By placing a pre-order, you confirm that you understand and accept this process, including the estimated timeline and the fact that delivery will take place after production is complete.
- If the estimated ship date changes significantly, we will notify you by email. You may cancel your pre-order for a full refund at any time before it ships.

SHIPPING TIMES & DESTINATIONS
- United States: Once shipped, delivery typically takes 8–14 business days, depending on the destination state.
- All other countries: Delivery times vary depending on the exact destination, local customs processing, and courier network. Please allow additional time for remote or rural addresses.
- These are estimated delivery windows once an order has shipped, and do not include pre-order production time or processing time.
- We are not responsible for delays caused by customs authorities, local postal services, severe weather, or other events outside our control.

CUSTOMS, DUTIES & IMPORT TAXES (US ORDERS)
For orders shipping to the United States, all applicable duties and import taxes are covered by us (Delivered Duty Paid). You will not be charged any additional fees upon delivery for US orders.

For orders shipping to other countries, any applicable customs duties, import taxes, or handling fees are the responsibility of the customer and are not included in the order total or shipping cost, unless otherwise stated at checkout.

ORDER TRACKING
Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking information to update after you receive this email.

SHIPPING ADDRESS RESPONSIBILITY
It is the customer's responsibility to provide a complete and accurate shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, the customer is responsible for any additional shipping costs to resend the order.

LOST, STOLEN, OR DELAYED PACKAGES
Once a package is marked as "Delivered" by the carrier's tracking system, RingBrella is not responsible for packages that are lost or stolen after delivery. If your tracking shows a delay or an issue, please contact us at [EL. PAŠTAS] before opening a dispute or chargeback with your bank or payment provider — we are always happy to help resolve shipping issues directly and quickly.

QUESTIONS OR ISSUES WITH YOUR ORDER
If anything about your order, tracking, or delivery timeline is unclear, please reach out to us at Ringbrella@outlook.com  before contacting your bank or payment provider. Most shipping concerns can be resolved quickly when we're given the chance to help — filing a chargeback without contacting us first may delay resolution.