Shipping policy

SHIPPING POLICY
Last updated: 23 October 2026

Thank you for shopping with RingBrella. Please read this policy carefully before placing your order. By completing a purchase on our site, you confirm that you have read, understood and agreed to the terms below.

ORDER PROCESSING TIME
Orders are processed within 1 to 2 business days of purchase, excluding weekends and holidays. This does not apply to pre-order items, which are covered below.

PRE-ORDER ITEMS
Some or all items on our site may be listed as Pre-Order. If you purchase a pre-order item, please note:

- You are reserving early access to a limited, upcoming batch of the product before it has been produced.
- Your payment method is charged in full at the time of checkout, not when the item ships.
- The estimated ship date shown on the product page is our best estimate based on our production and shipping partners. Production timelines can shift due to circumstances outside our control.
- Once your pre-order item has been produced, it will be shipped within the standard shipping timeframes listed below.
- If the estimated ship date changes significantly, we will notify you by email. You may cancel your pre-order for a full refund at any time before it ships.

SHIPPING TIMES AND DESTINATIONS
- United States: once shipped, delivery typically takes 8 to 14 business days, depending on the destination state.
- All other countries: delivery times vary depending on the destination, local customs processing and courier network. Please allow additional time for remote or rural addresses.
- These are estimated delivery windows once an order has shipped. They do not include pre-order production time or order processing time.
- We are not responsible for delays caused by customs authorities, local postal services, severe weather or other events outside our control.

CUSTOMS, DUTIES AND IMPORT TAXES
Orders shipped internationally may be subject to customs duties, import taxes or carrier handling fees. These are determined by the authorities of the destination country and are outside our control.

Where such charges are calculated and collected at checkout, they are shown separately in your order total and no further payment is required on delivery. Where they are not collected at checkout, they are the responsibility of the recipient and are payable to the carrier or the customs authority.

If a parcel is returned to us because import charges were not paid or delivery was refused, the terms set out under "Parcels not collected or refused on delivery" apply.

ORDER TRACKING
Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking information to update after you receive this email.

SHIPPING ADDRESS RESPONSIBILITY
It is the customer's responsibility to provide a complete and accurate shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Address changes can only be made before an order has been dispatched. Once an order has been dispatched, the address cannot be changed.

If a parcel is returned to us because the address was incorrect or incomplete, the customer is responsible for the cost of sending the order out again.

PARCELS NOT COLLECTED OR REFUSED ON DELIVERY
If a parcel is returned to us because it was not collected from a pick-up point within the carrier's holding period, or because delivery was refused, the customer is responsible for both the original outbound shipping cost and the cost of returning the parcel to us. Where a refund is due in such a case, those costs are deducted from it.

LOST, STOLEN OR DELAYED PACKAGES
Once a package is recorded as delivered by the carrier's tracking system, RingBrella is not responsible for packages that are lost or stolen after that delivery.

If your tracking shows a delay or an issue, please contact us at support@ringbrellaco.com before opening a dispute or chargeback with your bank or payment provider. We are always happy to resolve shipping issues directly and quickly.

QUESTIONS OR ISSUES WITH YOUR ORDER
If anything about your order, tracking or delivery timeline is unclear, please contact us at support@ringbrellaco.com before contacting your bank or payment provider. Most shipping concerns are resolved quickly when we are given the chance to help. Filing a chargeback without contacting us first usually delays resolution.