Refund policy

RETURN AND REFUND POLICY

1. YOUR RIGHT TO CANCEL
You have 14 days from the day you, or a person nominated by you, physically receive the goods to tell us that you wish to cancel your order. You do not have to give a reason.

To cancel, you must send us a clear statement by email to support@ringbrellaco.com before those 14 days expire. You may use the cancellation form at the end of this policy, but you are not obliged to. Sending goods back without telling us first is not a valid cancellation.

Once you have told us, you then have a further 14 days to send the goods back to us. These are two separate deadlines and both must be met.

2. CONDITION OF THE GOODS
You may handle the goods only as you would be allowed to in a shop: to check their nature, characteristics and functioning. You are liable for any reduction in the value of the goods caused by handling beyond that, and we may deduct that amount from your refund.

In practice, this includes an umbrella that has been opened and used outdoors, fabric that is creased, marked, wet or soiled, and goods returned without their original packaging or with parts missing.

3. RETURN SHIPPING IS PAID BY YOU
You bear the direct cost of returning the goods to us.

Our returns are handled by our fulfilment partner, and the return address may be outside the European Union. Depending on your country and the service you choose, returning an item typically costs between EUR 15 and EUR 35. Any customs duties, taxes or handling fees arising on a return are also your responsibility.

Returns must be sent using a tracked service. Until the goods reach us they remain at your risk, and the burden of proving that they were sent and when lies with you.

4. RETURNS MUST BE REQUESTED FIRST
Before sending anything back, contact us at support@ringbrellaco.com. We will issue you a return authorisation number and the exact return address.

Parcels sent back without a return authorisation number cannot be identified on arrival. This will significantly delay the handling of your return and we cannot trace such parcels on your behalf.

5. REFUNDS
We may withhold your refund until we have received the goods back, or until you have supplied evidence that you have sent them back, whichever happens first.

Once we have received the goods or that evidence, we will refund you within 14 days, using the same payment method you used for the original transaction.

We refund the price of the goods plus the cost of the least expensive standard delivery method we offer. If you chose an upgraded or priority delivery service, the extra cost of that upgrade is not refunded.

Optional services that have already been performed are not refunded once your order has been dispatched. This includes Priority Processing and Shipping Protection.

We may reduce your refund by any amount reflecting a reduction in the value of the goods, as described in section 2.

Please remember that your bank or card issuer may need additional time to post the refund to your account.

6. FAULTY, DAMAGED OR INCORRECT ITEMS
Please inspect your order on arrival and contact us as soon as possible if an item is faulty, damaged or not the item you ordered. Please include photographs.

Where an item is faulty, damaged or incorrect, we cover the cost of returning it and your statutory rights are unaffected by anything in this policy.

7. PRE-ORDER ITEMS
A pre-order may be cancelled at any time before it is dispatched, for a full refund, by emailing support@ringbrellaco.com. Once a pre-order has been dispatched, section 1 applies from the day you receive it.

8. EXCEPTIONS
The right to cancel does not apply to goods made to your specifications or clearly personalised, to sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed, or to goods which by their nature become inseparably mixed with other items after delivery.

9. BEFORE YOU OPEN A DISPUTE
If anything about your order, your tracking or your refund is unclear, please contact us at support@ringbrellaco.com first. Most issues are resolved within one or two working days. Opening a dispute with your bank or payment provider before contacting us usually delays the resolution rather than speeding it up.

10. MODEL CANCELLATION FORM
Complete and return this form only if you wish to withdraw from the contract.

To: RingBrella, Giedrius Gumuliauskas, Dragunu g. 15, Klaipeda, Lithuania, support@ringbrellaco.com

I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date: